Customer Service
Customer service
We're here to help! You can contact Biesse Customer Service using the contact form below, the WhatsApp chat, or by email or phone, both of which are available on this page.
Frequently asked questions
What materials are used in the products
All our products are made with raw materials suitable for food contact, BPA-free, and compliant with current European regulations.
The main materials used are PP (polypropylene), PS (polystyrene), and SAN (styrene acrylonitrile) LDPE (polyethylene), chosen to ensure safety, durability, and quality.
Are the products certified?
Yes, all our products are tested by a leading testing institute specializing in the control of materials intended for contact with food.
The tests ensure they are safe for you and your family.
Can i use it in the microwave?
Some of our items are suitable for cooking or reheating in the microwave.
This feature is always indicated on the product page, accompanied by a specific microwave icon.
Are they safe with hot foods?
Yes, contact with hot foods is not a problem.
Each product is laboratory tested at high temperatures to replicate everyday use, always ensuring maximum safety.
Do you ship to other countries?
Yes, we ship worldwide thanks to reliable logistics partners.
During the checkout process, you can check shipping times and costs for your country.
How can I track my order?
For any shipping information, please contact our Customer Service team: they will be happy to assist you and provide you with all the details on the status of your order.
We are here for you
Customer service
Have questions or need assistance? Our friendly team is ready to help you with orders, shipping, or product support. Contact us anytime—we're just a click away!
